Services

 

Domain Services

 

I have a website. How can I point my domain to it?

There are two ways that you can point your domain to your website: you can change the domain's DNS (Domain Name Server) information to that of your website or you can use our domain forwarding service.

How can I change my DNS information?

When you register your domain, default DNS (Domain Nameservers) settings are used. Your web hosting provider can give you their primary and secondary DNS information and you can change the default settings to those of your web host. The DNS information usually looks something like this:

Primary Hostname- ns1.examplehostname.com
Primary IP- 123.45.67.8
Secondary Hostname- ns2.examplehostname.com
Secondary IP- 123.45.67.9

To change DNS information

  1. Click Manage, and log in to your account.
  2. Beside the domain whose DNS you want to change, click DNS.
  3. Replace the existing information with the information provided by your web hosting company (you may omit the IP addresses, as they are optional).
  4. Click Save. Your new DNS information is automatically entered, if it is verified to be valid.

Please allow 24 - 48 hours for your change to propagate throughout the Internet.

.DK Nameservers

For .DK domains, you can only specify nameservers that are known at the registry. To use any other nameservers, you must first submit the application form found here: http://www.dk-hostmaster.dk/index.php?id=200. When your application has been processed and your nameservers have been approved, you will receive a notification by email.

Note: The registry charges a fee to register nameservers.

How do I set up domain-forwarding?

Domain forwarding is a service that is available with your domain registration. It allows you to redirect visitors to another website (that you own) when they type your domain name in the browser address field.

To set up domain forwarding

  1. Click Manage, and log in to your account.
  2. Beside the domain that you want to redirect, click Domain Forwarding.
  3. In the URL field, enter the address of the destination website.
    You can specify the URL, for example, http://www.yourcompany.com/yourexamplesite.html, or you can specify the IP address, for example, http://12.34.56.789.
  4. Click Enabled to implement domain forwarding.
  5. If you do not want your website address to appear in the browser address field, select Masked from the drop-down list. When visitors type your domain name in the browser address field, they are sent to your website, but they still see your domain name in the address field. If you do want the website address (the destination) to be displayed in the address field, ensure that  Masked is not selected.
  6. Optionally, in the Title field, enter the text that you want to appear in the browser title bar.
  7. Optionally, in the Description field, enter a short description of your website.
  8. Optionally, in the Keywords field, enter some descriptive words that a visitor might use when searching for your website. Separate each word or phrase with a comma.
  9. Click Save.

Please allow 24 to 48 hours for your change to propagate throughout the Internet.

How do I remove domain forwarding?

To remove domain forwarding

  1. Click Manage, and log in to your account.
  2. Beside the domain whose domain forwarding you want to remove, click Domain Forwarding.
  3. Ensure that  Enabled is not selected.
  4. Optionally, in the URL field, delete the address of the destination website.
  5. Click Save.
How do I set up email forwarding?

Email forwarding is a service that is available with your domain registration. It allows you to redirect email from an address associated with your domain to another email address.  The forwarded mail is filtered for spam.

To activate email forwarding

  1. Click Manage, and log in to your account.
  2. Beside the domain whose email you want to forward, click Email Forwarding. Any existing email forwards are displayed at the top of the page.
  3. In the Add email forward field, enter the email address whose email you want to forward.
  4. In the Forwards to email field, enter the address to which you want the email sent.
  5. Click Save.

Please allow 24-48 hours for your email to begin forwarding.

How do I remove email-forwarding?

To remove email forwarding

  1. Click Manage, and log in to your account.
  2. Beside the domain whose email you want to forward, click Email Forwarding. Any existing email forwards are displayed at the top of the page.
  3. Beside the email forward that you want to remove, click remove.

Please allow 24-48 hours for email to stop forwarding to that address.

I own a large number of domains. How can I easily find the ones I want to manage?

If you own a large number of domains, the domain names are displayed on multiple pages on the Manage tab, with up to 100 names on each page. Whenever there is more than one page of domains to display, you will see a Search field at the top of each page that allows you to narrow your search. In the Search text field, enter any part of the domain names that you want to find, and then click Search. Only the domains that meet your criteria are displayed.

To clear the search criteria and display all of your domains again, click Reset filter.

You can use the Sort By drop-down list to sort your domain names alphabetically or by expiry date. You can also use the Show drop-down list to display only those domains that are expiring in 30, 60, or 90 days or those that are already expired. Choose your criteria from the drop-down lists and then click Search.

Can I make changes to more than one domain at the same time?

Yes, you can update domain details for multiple domains at the same time, as long as the new information is the same for all of the selected domains. The menu options on the left side of the Domain Manager allow you to change nameservers (DNS), contact information, contact privacy setting and domain forwarding for multiple domains.

To change domain information for multiple domains

  1. Click Manage, and log in to your account.
  2. On the left side of the window, under Your domains, click the type of information you want to change:Nameservers, Contacts, Contact Privacy, or Domain Forwarding.
    A list of all of your registered domains appears.
  3. Optionally, you can use the Filter feature to narrow your search:
    1. In the Filter by field, enter the text for which you want to search, for example, you might enter org to display all your .ORG names.
      Note: This search will also return any domain names that contain the characters org, for example, forge.biz. To find only .ORG domains, be sure to include the dot.
    2. In the Sort By drop-down list, choose the order in which you want to view the results: Domain Name (Ascending), Domain Name (Descending), Expiry Date (Ascending), or Expiry Date (Descending).
    3. In the Show drop-down list, choose whether to show All domains that meet the specified criteria or whether to filter your results even further by displaying only domains that are Expiring in 90 days, Expiring in 60 days, Expiring in 30 days, or already Expired.
    4. Click Filter.
  4. Click the checkboxes to select the domains whose information you want to change.
  5. Click Continue.
  6. Make the required changes, and then click Continue.
    A progress window appears that displays the changes as they are made to each of the selected domains.
  7. When the process finishes, click Continue to return to the Domain Manager.
How can I protect my domain from being stolen?

To secure your domain against unauthorized transfers, you can lock your domain. Locking your domain ensures that an authorization code (auth code) cannot be generated for your domain, and the auth code is required to transfer your domain to another service provider. This is a security feature that has been designed to ensure that you have full control over any changes made to your domain.

To lock a domain

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click Transfer Lock.
  3. In the Domain Locking drop-down list, choose Enabled, and then click Save.
What is an auth code?

The auth code is a unique combination of characters, similar to a password, that is used to show verifiable proof of ownership of a domain. If you are transferring a domain to another service provider, you must supply the auth code to that provider to show that you have the authority to transfer the domain. The auth code can only be generated by the owner of the domain.

Can I purchase services without having to renew my domain?

If you purchased a domain, but you didn’t include all the available services, you can purchase them at a later date. When you add a service, its expiry date is the same as the domain’s expiry date, and the price is prorated according to the expiry date.

To add services to your domain

  1. Click Manage, and log in to your account.
  2. Beside the domain name, click the service that you want to add. The links to the available services look like this: Add Email Forwarding or Add Domain Forwarding.
    The selected service is added to your shopping cart.
  3. Optionally, you can return to the Domain Manager and add other services.
  4. Review the items in your shopping cart, and then click Done.
  5. On the Summary page, enter your payment information, and then click Buy Now to complete the registration process.
    Note: Your credit card statement will show SHOPCO Store Name as the merchant for this purchase.
I have more than one account. Can I move all my domains into one account?

If you have more than one account, you can merge your accounts so that all of your domains are in one account. All of the properties of the domains remain intact.

Note: You can only merge accounts if both accounts are with the same service provider.

To merge accounts

  1. Click Manage, and log in to your account.
  2. On the left side of the window, under Your domains, click Account Information.
  3. In the Merge Accounts section, enter the Username and Password of the account whose domains you want to move.
  4. Click Merge.
    All of the domains that are in the specified account are moved into the account under which you logged in, and the empty account is closed.
How do I move domains to another account?

You can easily move domains to other accounts as long as the accounts are with the same service provider. You can move the domains to an existing account if you know the account's username and password. Alternatively, you can move the domains to a new account that you create for that purpose.

To move domains to another account

  1. Click Manage, and log in to your account.
  2. Click Account Information.
  3. Under the Merge Accounts section, click the link Move domains into another user account.
  4. Click the checkboxes beside each of the names that you want to move, and then click Continue.
  5. If you know the logon credentials of the account to which you want to move the domains, click the Existing Account radio button and enter the Username and Password in the Existing Account section.
    If you want to create a new account and move the domains into that account, click the New Account radio button and enter a Username and Password in the New Account section. You need to enter the password a second time in the Confirm Password field.
  6. Click Continue.
    A progress window appears that displays the changes as they are made to each of the selected domains.
  7. When the process finishes, click Continue to return to the Domain Manager.